Customer support

Frequently Asked Questions

Find answers about ordering law books, Cash on Delivery, advance delivery charges, delivery times, product editions, parcel tracking and damaged orders.

Ordering

How do I place an order?

Select the required book, add it to your cart and complete the checkout form with your correct phone number, WhatsApp number and delivery address. Our team will contact you by phone or WhatsApp to confirm product availability, edition details, delivery charges and payment arrangements before dispatch.

Can I order through WhatsApp?

Yes. You can contact Al Haq Law Book Centre on WhatsApp at +92 339 9101202. Send the book title, author or publisher details and your delivery city so our team can check availability.

Can I order a book that is not listed on the website?

You may send the book title, author, publisher or a clear picture of the required book through WhatsApp. Our team will check whether it can be arranged.

Do you accept bulk or institutional orders?

Yes. For bulk orders, examination sets, libraries, law colleges, offices or institutional requirements, contact our team for availability, pricing and delivery arrangements.

Payment

Is Cash on Delivery available?

Yes. Delivery charges must be paid in advance before dispatch. The remaining amount for the books is collected through Cash on Delivery.

Why are delivery charges collected in advance?

Courier charges are collected in advance to cover the dispatch cost and reduce losses caused by refused or unclaimed Cash on Delivery parcels.

When should I send the advance payment?

Do not send any payment until our team confirms the order and provides the official payment details through phone or WhatsApp.

Are delivery charges included in the book price?

No. Book prices and delivery charges are separate. Delivery charges depend on the parcel weight, destination and available courier service and are shown at checkout or confirmed by our team.

Delivery

Do you deliver throughout Pakistan?

Yes. Orders are delivered through courier services to covered locations throughout Pakistan. Delivery to remote areas may require additional time.

How long does delivery take?

Estimated delivery after order confirmation and dispatch is normally 1–2 business days within Lahore, 2–4 business days for major cities and 5–7 business days for remote areas. Courier delays may occur during public holidays, weather disruptions or other exceptional circumstances.

How will I receive my tracking information?

Tracking details are normally shared after the parcel has been dispatched and the courier tracking information becomes available.

Can I open the parcel before making payment?

Courier companies normally do not allow Cash on Delivery parcels to be opened before payment. Please record a clear unboxing video from the moment the sealed parcel is opened.

Products and Editions

How do I confirm that the required edition is available?

Our team confirms the available edition before dispatch. If a particular edition, amendment or publication year is important, mention it in your order notes or confirm it through WhatsApp.

What does “Available on order” mean?

It means the book is not currently available in immediate stock but can normally be arranged after order confirmation. Dispatch may take longer than an in-stock item.

What is the difference between a Bare Act and a Commentary Book?

A Bare Act mainly contains the text of the relevant law and amendments. A Commentary Book generally includes legal explanations, case law, references, interpretation and practical guidance in addition to the statutory text.

Problems, Damage and Cancellation

What should I do if the parcel is damaged or contains the wrong book?

Contact our team immediately with your order details and a clear unboxing video showing the sealed parcel, shipping label and the issue. Claims are reviewed according to the store’s return and refund policy.

Can I cancel my order?

Contact our team as soon as possible. Orders can normally be cancelled before dispatch. Once a parcel has been dispatched, cancellation depends on the courier status and the applicable store policy.

Where can I read the complete store policies?

Links to the Shipping Policy, Return and Refund Policy, Privacy Policy and Terms of Service are available in the website footer.