Privacy Policy

Last updated: 13 July 2026

Al Haq Law Book Centre operates this online store and website, including the related content, products, features, applications and services referred to in this Privacy Policy as the “Services”.

Our online store is hosted and powered by Shopify. This Privacy Policy explains how Al Haq Law Book Centre collects, uses, stores and shares personal information when you visit our website, create an account, place an order, submit a review, contact us or otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

Depending on how you interact with our store, we may collect the following information.

Contact and identification information

This may include:

• Your name
• Email address
• Telephone or mobile number
• Billing address
• Shipping address
• City, province and postal address
• Account username and preferences

Order and transaction information

This may include:

• Products viewed, added to cart or purchased
• Product quantities and selected variants
• Order number
• Order value
• Delivery charges
• Shipping status
• Order-confirmation information
• Returns, replacements, cancellations and refund details
• Previous transactions with our store

Payment-related information

Al Haq Law Book Centre currently does not collect or store complete credit-card or debit-card details directly through the website.

Orders may be paid using available methods such as Cash on Delivery, bank transfer, Easypaisa or JazzCash, depending on the arrangement confirmed with the customer.

Where a customer provides payment confirmation, transaction reference, account name or refund-account information through WhatsApp, email or another communication method, we may use that information to:

• Verify payment
• Confirm an order
• Process a refund
• Resolve a payment-related complaint
• Maintain transaction records

Payment providers and financial institutions process information according to their own privacy policies and security practices.

Communications with us

We may collect information that you provide when contacting us through:

• WhatsApp
• Telephone
• Email
• Contact forms
• Social media
• Customer-support inquiries
• Return or refund requests

This may include messages, photographs, videos, unboxing videos, payment evidence and other information required to review your request.

Reviews and user-generated content

When you submit a product review, rating, photograph or other content, we may collect:

• Your name or display name
• Email address
• Rating
• Review title and content
• Photographs or videos
• Product and order information
• Verification status

Reviews may be processed and displayed through Judge.me or another review application used by our store.

A reviewer may be displayed publicly using their submitted name, partial name or as “Anonymous”, depending on the review settings, information provided and applicable privacy choices.

Device and usage information

When you visit our website, Shopify, installed applications and authorised service providers may automatically collect information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Network information
• Pages viewed
• Search terms
• Products viewed
• Cart activity
• Referring website
• Date and time of visits
• Interaction with advertisements and website features

This information may be collected using cookies, pixels, tags and similar technologies.

2. Sources of personal information

We may collect personal information:

• Directly from you
• Through our Shopify store
• When you place or confirm an order
• When you communicate with us
• Through cookies and similar technologies
• From Shopify and installed Shopify applications
• From courier and delivery partners
• From payment or financial-service providers
• From review, advertising and analytics services
• From social-media and business partners where permitted

3. How we use personal information

We may use personal information for the following purposes.

Processing and delivering orders

We may use your information to:

• Receive and confirm orders
• Confirm product availability and edition details
• Calculate and communicate delivery charges
• Arrange shipping
• Provide tracking information
• Contact you concerning an order
• Deliver products to the correct address
• Process replacements, returns and refunds

Customer support

We may use your information to:

• Respond to inquiries
• Resolve delivery or product complaints
• Review unboxing videos and damage claims
• Assist with product selection
• Confirm the correct title or edition
• Maintain records of customer-support communications

Store operation and improvement

We may use information to:

• Operate and maintain the website
• Manage customer accounts
• Improve navigation and search
• Recommend relevant books
• Analyse website performance
• Understand customer preferences
• Improve our products and Services
• Detect errors and technical problems

Reviews

We may use review information to:

• Publish genuine customer feedback
• Verify whether a review is connected to an order
• Moderate reviews
• Prevent spam or fraudulent reviews
• Respond to customer feedback
• Display product ratings

Marketing and advertising

Where permitted, we may use information to:

• Send promotional emails or messages
• Show relevant advertisements
• Measure advertising performance
• Create marketing audiences
• Recommend products based on browsing or shopping activity

Our store may use services provided by Shopify, Meta, Facebook, Instagram and other advertising or analytics partners.

You may unsubscribe from promotional emails by using the unsubscribe option in the message. You may still receive essential communications concerning your orders, account, returns or customer-support requests.

Security and fraud prevention

We may use information to:

• Protect customer accounts
• Prevent fraudulent orders
• Detect suspicious activity
• Protect our website and business
• Enforce our policies
• Comply with valid legal requests
• Resolve disputes

4. Cookies and similar technologies

Our website and authorised service providers may use cookies, pixels and similar technologies to:

• Keep the website functioning
• Remember cart contents and preferences
• Enable customer accounts
• Improve website performance
• Understand website usage
• Measure advertising
• Personalise content and recommendations
• Prevent fraud

Some cookies are essential for the website to operate. Other cookies may be used for analytics, personalisation or advertising.

Where required, customers may be shown a cookie banner or privacy-preference controls. Shopify’s privacy tools may respect applicable consent and opt-out choices for Shopify-supported cookies and pixels. Third-party applications may process data according to their own privacy practices.

5. How we disclose personal information

We may disclose personal information only where reasonably necessary for the purposes described in this policy.

Shopify

Our website is hosted by Shopify. Information submitted through the store is processed by Shopify to provide ecommerce, hosting, checkout, security, analytics and related services.

Shopify may process information in countries outside Pakistan. Shopify’s handling of personal information is governed by its own privacy terms and policies.

Courier and delivery partners

We may provide delivery partners, including M&P and other authorised courier services, with information such as:

• Customer name
• Telephone number
• Delivery address
• Order amount
• Cash on Delivery amount
• Parcel and tracking details

This information is provided only as needed to deliver, return or track an order.

Applications and service providers

We may disclose relevant information to service providers that assist with:

• Website hosting
• Product reviews
• Search
• Analytics
• Advertising
• Customer support
• Email and communications
• Fraud prevention
• Shipping and fulfilment
• Data storage

These may include Shopify applications such as Judge.me and other applications installed on our store.

Advertising and social-media partners

We may share certain website activity and device information with advertising platforms such as Meta, Facebook and Instagram to measure advertising performance and show relevant advertisements, subject to applicable consent and privacy settings.

Legal and business purposes

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a valid court, regulatory or government request
• Protect our legal rights
• Prevent fraud or harmful activity
• Enforce our policies
• Complete a merger, sale or transfer of the business

6. Sale or sharing of personal information

Al Haq Law Book Centre does not sell personal information for monetary payment.

However, some advertising or analytics activities may be treated as the “sale” or “sharing” of personal information or targeted advertising under the laws of certain jurisdictions.

Where applicable, customers may use available cookie settings, privacy controls, Global Privacy Control signals or data-sharing opt-out tools to exercise relevant choices.

7. Third-party websites and services

Our Services may contain links to websites, social-media platforms, payment providers or other services operated by third parties.

We are not responsible for the privacy, security, accuracy or practices of third-party websites. Customers should review the privacy policies of those services before providing personal information.

8. Data retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders
• Maintain business and transaction records
• Provide customer support
• Process returns and refunds
• Resolve disputes
• Prevent fraud
• Comply with accounting, tax and legal obligations
• Enforce our agreements and policies

The retention period may vary depending on the nature of the information and applicable requirements.

9. Data security

We take reasonable administrative, technical and organisational measures to protect personal information.

However, no website, transmission system or storage system can be guaranteed to be completely secure.

Customers should not send passwords, complete payment-card details or other highly sensitive information through unsecured communication channels.

Customers are responsible for keeping their account login details confidential.

10. Children’s privacy

Our Services are not specifically directed towards children.

We do not knowingly collect personal information from children who are not legally permitted to provide it without parental or guardian consent.

A parent or guardian who believes that a child has provided personal information may contact us to request its review or deletion, where applicable.

11. Your rights and choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Opt out of certain targeted advertising or data-sharing activities
• Submit a complaint concerning our handling of personal information

These rights may not be absolute and may be subject to legal exceptions.

We may request information to verify your identity before processing a privacy request.

12. Communication preferences

Customers may stop receiving promotional emails by using the unsubscribe link included in those emails.

Customers may request to stop receiving non-essential WhatsApp or marketing messages by contacting us.

Opting out of promotional communications does not prevent us from sending essential messages relating to:

• Existing orders
• Delivery
• Payments
• Returns
• Refunds
• Customer accounts
• Security or policy notices

13. International transfer of information

Shopify, installed applications and other service providers may process or store personal information outside Pakistan.

Where information is transferred internationally, it may be subject to the laws of the country in which it is processed.

We and our service providers may use appropriate safeguards where required by applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our business practices
• Changes to Shopify or installed applications
• New products or services
• Changes in applicable law
• Security or operational requirements

The revised policy will be published on our website with an updated “Last updated” date.

15. Contact us

For questions, complaints or privacy requests, contact:

Al Haq Law Book Centre
Email: customerservices@alhaqlawpublisher.com
Phone and WhatsApp: +92 339 9101202
Address: G-1, Ground Floor, Jinnah Tower, 7-A Turner Road, Lahore High Court, Lahore 54000, Pakistan
Website: https://www.alhaqlawpublisher.com/